Refund policy

 

STOKED CITIZEN — RETURN & REFUND POLICY

Made to Order

Every Stoked Citizen shirt is printed specifically for you when you place an order. Because our products are made to order, we generally cannot accept returns or exchanges for incorrect size selection, changes of mind, or personal preferences.

Please review our sizing guide before ordering.

Damaged, Defective, or Incorrect Items

We stand behind the quality of our products.

If your order arrives damaged, defective, misprinted, or materially different from what you ordered, contact us at hello@stokedcitizen.com within 30 days of delivery.

Include your order number, a brief description of the issue, and clear photographs showing the problem.

We’ll review your claim and arrange an appropriate replacement or refund at no additional cost when the issue is confirmed.

Lost Packages

If your order hasn’t arrived, please contact us within 30 days of the estimated delivery date so we can investigate and determine an appropriate resolution.

Order Cancellations

Because production begins shortly after an order is placed, cancellations cannot be guaranteed.

If you need to cancel or change an order, email hello@stokedcitizen.com immediately. We’ll accommodate your request if production has not started.

Returns

Please do not send products back without contacting us first. In most cases involving damaged or defective products, photographs are sufficient to resolve the issue without requiring a physical return.

Contact

For questions about your order, contact:

hello@stokedcitizen.com

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer-protection laws.